Terms & Conditions in short

By ordering any of our products, you agree to be bound by these terms & conditions.
By placing an order at Problemsolver, you warrant that you are at least 18 years old or have parents' permission to buy from us.
All personal information you provide us with or that we obtain will be handled by Problemsolver as responsible for the personal information.
Events outside Problemsolver's control shall be considered force majeure.
The price applicable is that set at the date on which you place your order.
Shipping costs and payment fees are recognized before confirming the purchase.
Card information is transmitted over secure SSL encryption and is not stored.
Please note that local charges may occur.
Problemsolver reserves the right to amend any information without prior notice.

Terms & Conditions

This page contains the terms & conditions. Please read these terms & conditions carefully before ordering any products from us. You should understand that by ordering any of our products, you agree to be bound by these terms & conditions.

By placing an order at Problemsolver you warrant that you are at least 18 years old (or have parents' permission to buy from us) and accept these terms & conditions which shall apply to all orders placed or to be placed at Problemsolver for the sale and supply of any products. None of these terms & conditions affect your statutory rights. No other terms or changes to the terms & conditions shall be binding unless agreed in writing signed by us.

Personal Information

All personal information you provide us with or that we obtain will be handled by Problemsolver as responsible for the personal information. The personal information you provide will be used to ensure deliveries to you, the credit assessment, to provide offers and information on our catalog to you. The information you provide is only available to Problemsolver and will not be shared with other third parties. You have the right to inspect the information held about you. You always have the right to request Problemsolver to delete or correct the information held about you. By accepting the Problemsolver Conditions, you agree to the above.

Force Majeure

Events outside Problemsolver's control, which is not reasonably foreseeable, shall be considered force majeure, meaning that Problemsolver is released from Problemsolver 's obligations to fulfill contractual agreements. Example of such events are government action or omission, new or amended legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, strikes or lack of delivery from suppliers. The force majeure also includes government decisions that affect the market negatively and products, for example, restrictions, warnings, ban, etc.

Payment

All products remain Problemsolver 's property until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognized before confirming the purchase. All payments are processed using Stripe, a PCI certified payment system. We do not store any credit card information.

Prices and Local Taxes

Within the European Union all taxes and duties are included in the final price. Please note that for countries outside of the European Union local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers own expense.

Shipping and Delivery

We ship to all countries worldwide. All orders are shipped with Postnord. Shipping costs and payment fees are recognized before confirming the purchase. We do all packing ourselves and use fully tracked shipping methods so you can check the status of your package at any time using the link in the shipping notification.

Cookies

Problemsolver uses cookies according to the new Electronic Communications Act, which came into force on 25 July 2003. A cookie is a small text file stored on your computer that contains information that helps the website to identify and track the visitor. Cookies do no harm to your computer, consist only of text, can not contain viruses and occupies virtually no space on your hard drive.

Additional Information

Problemsolver reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. At the event of when a product is sold out, Problemsolver has the right to cancel the order and refund any amount paid in the best way. Problemsolver shall also notify the customer of equivalent replacement products if available.

All enquiries: hello@problemsolver.rocks