Our Return Policy in short
Contact Problemsolver before returning any items.
You can return the product within 14 days of delivery.
The product must be unused.
To avoid any Customs charges please clearly mark the package 'RETURNED GOODS'.
If your package is unclaimed you have to pay a handling fee.
Return Policy
Please contact Problemsolver before returning any items.
It is appropriate that the consumer controls the delivery to verify that this is accurate and error free. At the complaint, the customer contacts Problemsolver and gives information relevant and the reason for complaint.
Return Conditions
You can return the product within 14 days of delivery, the product must be in unused condition. If the product is ruined or used the product shall not be refunded. Make sure to include contact information with the return and for your safety, provide us with a tracking number. Problemsolver suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment. Problemsolver will make a refund of the product, not the shipping cost. The customer is to pay for return shipping.
Returning a Package
If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS', to avoid any Customs charges. Problemsolver is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer. The customer is to pay for returned goods.
Transport Damage
If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us.
Unclaimed Packages
For packages that are not cashed at your post office within 7 days, Problemsolver reserves the right to charge you a handling fee to cover return shipping and freight companies' administrative costs.
For shipments returned to Problemsolver due to incorrect or missing address information (as provided by the customer), original shipping charges are non-refundable and charges to re-ship items will apply.
For shipments unclaimed by the recipient for any reason, or for shipments returned to Problemsolver for non-payment of Customs Duties and Taxes, product and shipping charges are non-refundable.
All enquiries: hello@problemsolver.rocks